careers

WQED Pittsburgh, honored with the 2007 and 2006 Mid-Atlantic Emmy® Award for Station Excellence, was founded in 1954 as the nation's first community-supported broadcaster. WQED creates, produces and distributes quality programs, products and services to engage, inform, educate and entertain the public within its community and around the world. WQED Pittsburgh is one of the first broadcasters in the country to be fully high-definition (HD) in its studio and field production capabilities. It is the parent company of WQED-TV (PBS); WQED: The Neighborhood Channel; WQED: The Create Channel; Classical WQED-FM 89.3/Pittsburgh; WQEJ-FM 89.7/Johnstown; local and national television and radio productions; WQED Interactive (www.wqed.org); and The WQED Education Department.

WQED is currently accepting applications for the following positions:

Account Executive
Director of Educational Operations
Member Services Representative

Account Executive

The Account Executive is responsible for generating revenue for WQED Multimedia by developing and furthering relationships with clients to insure continued support for the organization's broadcast products and services.

Responsibilities:

• Develop and present proposals to meet pre-determined needs of client for presentations.
• Write contract request forms and deliver to Sales Administrative Assistant.
• Develop schedule of announcements and deliver to FM and Production Assistant for traffic placement.
• Write announcements for client approval and deliver to FM traffic person and/or Production Assistant along with video components.
• Develop promotional and/or underwriting ideas for clients.
• Collect payment from clients.
• Generate new business through targeting prospects.
• Maintain up-to-date information of broadcast businesses as well as client business.
• Develop a list of targeted media and matching prospect's needs with WQED program/strategies.
• Contact prospective client – pre-determine needs and set up appointments.
• Volunteer for station events and perform other company projects as needed.

Candidate must have a working knowledge of sales techniques and broadcast industry sales along with excellent customer service skills. An Associate's Degree or equivalent experience is required. A Bachelor's Degree is preferred. One year of sales and marketing experience, preferably in the broadcast industry, is required.

Candidates should send a resume and cover letter with salary requirements to careers@wqed.org. No phone calls please.

EOE, M/F/D/V

Director of Educational Operations

The Director of Educational Operations shall support the Executive Director of Educational Partnerships in the management of the day-to-day operations of WQED’s Education Department. Primary responsibilities include:

Responsibilities include but are not limited to:

• Program management: Support the Executive Director and the other department staff in the delivery of innovative educational programs that are aligned with the strategic goals of WQED’s Education Department. Examples include the PBS KIDS GO! Writers Contest, the Design Lives Here engineering program, and the WQED SuperTeachers professional development initiative.
• Intra-organization relations: Act as the key liaison between the Education Department and other WQED departments, including Marketing/Communications; Interactive; Underwriting/Sales; and Membership/Development.

Additional tasks will include:

• Marketing and communications: Serve as the “voice” of the Education Department. Maintain and/or develop new marketing and communication pieces, including e-communications and social media communications.
• Program Evaluation and Analysis: Oversee and/or facilitate evaluation and reporting efforts for Education Department projects.
• Personnel management: Serve as a generalist for the department and assist the Executive Director in the support and oversight of department staff.

The successful candidate will have program management experience in the nonprofit and/or education sectors in southwestern Pennsylvania (budgeting experience preferred), excellent organizational and communication skills, and a strong commitment to the strategy and vision of WQED’s Education Department. This position is suited to a highly organized, autonomous person with strong interpersonal skills.

This position requires superb communication skills, including excellent writing and editing skills, as well as the ability to convey information effectively to various internal and external stakeholders. The individual in this role must also have excellent organizational skills, coupled with the ability and desire to work on multiple and varied projects simultaneously, and the ability to work harmoniously with different departments.

This role requires strong computer skills: fluency in Microsoft Word and Excel is required; familiarity with Adobe Creative Suite, cloud-based communication platforms (e.g. Google AdWords, Eloqua), and project-management platforms (e.g. Basecamp) is preferred.

A Bachelor’s degree in business, nonprofit management, or a related field is required; a master’s degree in a related degree is preferred.

Candidates should send a resume and cover letter with salary requirements to careers@wqed.org. No phone calls please.

EOE, M/F/D/V

Member Services Representative

The position is responsible for leading and contributing to the cultivation and retention of members, viewers, listeners and web-surfers by providing excellent customer service and by maintaining accurate member records.

Responsibilities include but are not limited to:

• Research, respond, and follow-up to inquiries and complaints in a timely manner.
• Keep abreast of all programming and fundraising efforts within the Membership/Development Departments and how they may impact the quality of customers service.
• Be enthusiastic and helpful when discussing corporate issues and programming with WQED audience.
• Assist in the maintenance of member records in the Team Approach database.
• Identify, Track, report and respond to current issues/concerns and problems.
• Develop and distribute reports to appropriate staff members.
• Keep Development/Membership abreast of issues affecting the area by distributing reports of current interactions.
• Facilitate and track fund-raising component of Member Services
• Work with Development and Membership team on various Fund-raising projects.
• Make complete and accurate adjustments to member records either at the member’s request or if a problem or mistake has been discovered through other means.
• Merge and/or eliminate duplicate records upon their discovery.
• Follow-up with donors via phone call or letter.
• Train in-studio volunteers.
• Enter pledges accurately and completely into computer-based spreadsheets
• Assist in collection of pledges from volunteers within the studio.
• Assist Volunteer Coordinator as needed with providing food and drink for volunteers.
• Assume the responsibility of supervisor when paid phone operators are present in the studio.
• Assist with in-house premium fulfillment.
• Cross-train and assist in other areas of the Membership and Development Department.

Required education and skills:

• Associates degree plus additional formal or specialized training
• One to 3 years of administrative experience required.
• This position requires incumbent to contribute to the cultivation and retention of members, viewers, listeners and web-surfers by providing excellent customer service and maintaining accurate member records. Must be proficient in MS Office, have excellent customer service skills, excellent organizational skills and must display the highest level of attention to detail and accuracy.

Candidates should send a resume and cover letter with salary requirements to careers@wqed.org. No phone calls please.

EOE, M/F/D/V